Platform & Customs Inquiry Response

Bottom line: when a marketplace or customs authority questions your compliance, response speed and document completeness decide whether your listing or shipment continues. Prepare the response pack before you are asked for it.

What They Typically Ask For

• Declaration of Conformity (EU) or Supplier's Declaration of Conformity (US FCC)
• Test report from an accredited laboratory, with scope covering your exact model
• Certificate where the scheme requires one (FCC ID, SRRC, scheme certificates)
• Authorized representative details (EU) and product label images
• Battery and transport documents (UN 38.3 test summary, SDS) for battery-powered products

The Response Pack

Response Timeline

Most marketplaces allow 5–10 business days to produce compliance documentation; customs holds vary by port and declaration type. If a re-test is needed for a changed product, expedited lab slots are the difference between a resolved inquiry and a delisted ASIN.

How We Help

• Re-issue test reports under your company name and exact model list
• Prepare DoC templates aligned to your product and markets
• Expedited re-testing when the product has changed since certification
• Engineer letters explaining report scope to platforms and authorities

Next Steps

If an inquiry is already open, contact us with the inquiry notice and we will respond the same business day with the required document list and timeline.

Document requirements vary by marketplace, authority and product category; the definitive requirement set is the one stated in the inquiry notice itself.